What is the MOQ of your wood flooring products?
200 ㎡ for standard products.
When can I get the price?
We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price. Please call us or tell us in your email so that we will regard your inquiry priority.
How can I get a sample to check your quality?
After price confirmation, you can require for samples to check quality. Normally it takes 3-15 days to make a sample especially the samples are tailor made. Samples under 0.5 ㎡ are free. The clients need to cover the freight cost.
How can I pay the sample fee and freight cost?
By Paypal or T/T or credit card. If you are not satisfied with the freight cost, freight collect is recommended.
Can you Design for us?
Yes, we have a professional team in R&D department.
Just tell us ideas and we will help to carry out your idea into the design, and follow with actual sampling.
Can you provide customized service?
Yes, we have a professional team in flooring design and manufacturing. Just tell us ideas and we will help to carry out your idea into the design. We will send you samples for confirmation.
How long can I expect to get the sample?
Normally it takes 3-15 days to finish the samples. The sample delivery time from 3-7 work days depends on the express company you choose.
What about the lead time for mass production?
It depends on the order quantity and the season you place the order. The normal delivery time is around 40~45 days.
What is your terms of delivery?
We accept EXW, FOB, CFR, CIF, DDU, DDP, etc. You can choose the one which is the most convenient or cost effective for you.
Which forms of payment is accept?
As your convenient, T/T, L/C, West Union, E-checking, Paypal, Visa and so on.
What is your warranty policy?
Our engineered products have either a 20 year or 25 year manufacturers finish warranty unless specified otherwise. You would contact us immediately if you were to have a warranty issue. Upon verification that it is a warranty issue we would replace the product.
What is the delivery time ?
30-45 days, it various according to the material and quantity requirement.
Do you offer free samples of this wood flooring?
Small samples for free, freight collect or prepaid by customer. Big samples (Like cartons of sample), we might require basic cost of wood flooring manufacturing.
Do you have any certification ?
We have CARB, CE, ISO9001: ISO2000 certification.